Frequently Asked Questions
Urgent Care vs. Emergency Care
We offer much shorter wait times—often under an hour compared to typical 4-hour ER waits—and deliver personalized, cost-effective care for non-life-threatening conditions.
Visit us for non-life-threatening illnesses or injuries when you need prompt care—our clinics are fully equipped with on-site labs, X-rays, and pharmacies to address a wide range of concerns.
What We Treat & On-Site Services Offered
We treat a broad range of non-emergency ailments, including flu, ear infections, sinusitis, strep throat, upper respiratory infections, urinary tract infections, lacerations, dermatitis, conjunctivitis, sprains, and strains.
We provide many on-site services including: • Acupuncture • Chiropractic care • Hearing (audiometry) exams • Breath alcohol and drug testing • EKG/ECG • Immunizations and vaccinations • Laboratory services • On-site pharmacy • Physical therapy • Pre-employment and USCIS physicals • Radiology/X-ray services • Specialist referrals
Appointments, Check-In & Wait Times
No appointment needed—walk-ins are always welcome. However, you can also book a same-day appointment online if preferred.
We strive to see patients within an hour of arrival—during peak times, waits may extend up to 90 minutes.
Please bring a valid photo ID and your insurance card. For faster check-in, you may also print and complete the registration forms ahead of time from our Patient Forms page.
Locations & Hours
We serve Marin County from two convenient clinics: San Rafael (Central Marin): 411 3rd St, open Mon–Fri 9 am–6 pm, Sat 10 am–3 pm, closed Sundays. Novato (North Marin): 7428 Redwood Blvd, same days and hours.
Insurance, Payments & Uninsured Rates
We accept many PPOs—Anthem Blue Cross, Blue Shield of California, Humana, ChoiceCare, UnitedHealthcare, Aetna, HealthNet, Cigna, Interplan, Medicare—and HMOs, including Aetna, Western Health Advantage, Meritage Medical Network, American Specialty Health, TRICARE West, Brown & Toland, Hill Physicians, and Kaiser patients.
Contact us—we aim to accommodate all patients and will work with you to determine your
Payment is required at the time of treatment unless arranged otherwise beforehand. We accept credit/debit cards, checks, cash, and most insurance plans. You can also conveniently pay online via the “Pay My Bill” tab.
Yes. If you don’t have insurance, we offer a discounted self-pay rate of $140 for an urgent care visit.
Records, Billing, Rescheduling & General Support
Give us a call and ask for the billing department—our team can review your charges, explain insurance coverage, and discuss payment options.
Simply call the clinic directly—we’ll assist you with making any updates to your appointment.
Contact our office staff to initiate the HIPAA-compliant authorization process for securely releasing your records.
Payment & Forms
Forms are available on our Patient Forms page—including English and Spanish individual or worker’s compensation forms.
Need Care Right Away?
Walk-ins are always welcome—or book your same-day appointment online today. Visit either our San Rafael or Novato clinic for fast, effective urgent care delivered with compassion.